Before Posting

- Gather any information you can about the problem like when it appeared and what you were doing before that.
- If possible, take screenshots of the problem and any related messages.
- Restart the App and check if the Problem ist still there.
- Use the search function to see if your problem has already been discussed.


When creating a new thread

- Please use [support] or [bug] in the Thread title followed by a short description of your problem.
- Follow the template found in the second part of this post. The information requested there will help us identify and solve your problem quickly, even if it may seem unrelated to your problem.
- Describe your problem as detailed as possible, including the steps that lead to the problem.
- Attach any screenshots you took.
- Give any additional information that you think could be relevant.


Closed? / Archived?

Bugs and Support Requests will be closed after all relevant information has been aquired and the problem has been transfered to our internal task tracker. If possible we will inform you after the problem has been solved.

From time to time we will archive closed reports. These will be moved to a different section of the forum, so they can still be found with the search function.

We start a new server for Mafia Game on the 6th of Februrary at about 2pm CEST.
You can start playing on that server by entering the Lobby in the More-Menu. (You will need the newest app version to enter the Lobby.)

The first round of the highscore on that server will be very special. It will last for 4 weeks and there will be up to 1.000 players per league. Also the prizes are increased significantly. **

If you win chips in the Top-League during the first season, the same amount will be credited to your account on the primary server. ("Las Vegas") *

May Lady Luck smile upon you!

*Only chips won from the first highscore season will be copied, bought chips and chips from other sources are excluded. It can take up to 5 working days for the copying process to complete. You can keep playing on the second server and use the chips you've won normally. Chips won in a lower leagues or later seasons won't be copied to your main account. Players that violate the rules or show other manipulative behavior will be excluded or their accounts suspended.

**

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Hello. question: is it permissible to play with different devices and with different characters? thanks for answer.

Hello, Evilgrog

Several times it occurred to me that I was looking at the infrastructures and selling them without prior notice. I suggest a new configuration, which, when you press to sell infrastructures, has a message asking, "Are you sure you want to sell?" . It may be the same as the alliance members setup, which always asks if I'm sure I want to remove this ally. It's just a matter of security, because it's so hard to get dollars and it's a big disappointment to sell an infrastructure unintentionally.

Hello, during one of the discussions during the chat game we came to the conclusion that a serious problem in the Prehistoric Game is too few players to be able to fully use the potential of the game and build a powerful clan. For comparison, the Vampire Game allows you to build such a large clan that you can calmly focus on gaining experience and achieving next levels. This also affects our game satisfaction because we focus only on PvE (fighting with bots) and we gave up PvP because every clan member is valuable. In short, it starts to get boring. One solution could be to reduce the price of a virtual clan member from 20 premium units (far too expensive) to 1 premium unit. We are also waiting for the initiative from the creators.

Two days ago the first tournament on the new experimental server has ended. Unfortunately, no prizes were distributed, and the new tournament did not start.

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I just updated my phone with Android Pie and now I can not access my account anymore. Under settings cloud option is not functioning.

Broknwing 432.818.824


Please please please please Help me

Test23

Hello,

 as some of you have already noticed, Prehistoric Game, as the first of the Star Games, has received a stealth update that allows you to play on a second server.  With the release of Version 3.0 of the Backend, we have paved the way for a lot more flexibility within the games. This is currently in open testing. You need the most current App- Version (3.0.0+) to use this feature.

 As of now, you can use the "Lobby" Entry in the Menu of Prehistoric Game to start a new adventure on the Server "Uncharted Caves". This option will allow you to switch between the servers. This means you will keep your old account on the first server.

 Initially, we want users to be able to get a fresh start. Also, future changes to the games may be rolled out only to specific servers, due to technical or game design reasons. Finally, this opens up the possibility for different server settings and also event servers with only a limited life time.

 Please note that premium purchased is locked to the server it is bought on and not transferable to another server.

We have already received some very good feedback on this, and want to answer some common questions:

Q: Why are you doing this?
A: Future game updates and features may change how the game works. As such, we don't want to disrupt the existing players progress, but give them the option to play on a new server. We are also experimenting with different speed/server settings, and some features that reduce cheating. This new feature will also allow us to open up "Test Servers" where you can preview new features before they are released to the game and give us feedback before these features go live.

Q: Will I lose my account?
A: No, you can use both servers at the same time without losing your account.

Q: Will there be servers with different settings?
A: Yes. The Settings are still being discussed, but there will be different types of servers once we complete testing.

Q: Why is the server the same as the old one?
A: First of all, we want to test the tech we built and focus on the actual feature. Changing the new server settings would introduce more situations that could affect this test.

Q: Will the old server be shut down?
A: There are no plans for shutting down servers with this tech.

Q: The Link in the menu doesn't work for me!
A1: Please make sure you are using the current App version (3.0.0) from the Play Store or iTunes. If you are using a different source (3rd party) to get the App, PLEASE BE VERY CAREFUL AND ONLY USE TRUSTED SOURCES!
A2: Please try clearing the App cache.

Q: Will this feature come to other Star Games?
A: Yes. We do not have a specific timeline for this, but the feature will be rolled out to all games once all the bugs are fixed.

Q: The App will always revert back to the first server when closed, I want it to stay on the new server per default.
A: There is a planned option to make this selectable in the future. Currently, as we are extending our tests, this is intentional.

For now, enjoy the new 'Uncharted Caves' Server!

Since you introduced the last update with achievements I won the league only 2 times, but on the achievement list I have 2 lv of the achievement "There can be only one" (3 wins). 

Can you repair it and decrease the number of leagues won from 3 to 2?

Due to this bug I have 50 points from this achievement and I am on the TOP 50 list. I have only 158lv and I am being attacked by players 190-240lv.


Cinek
504.643.597