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A Guide to Bug Reports & Support Requests - Printable Version

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A Guide to Bug Reports & Support Requests - Santorayo - 02-28-2018

Before Posting

- Gather any information you can about the problem like when it appeared and what you were doing before that.
- If possible, take screenshots of the problem and any related messages.
- Restart the App and check if the Problem ist still there.
- Use the search function to see if your problem has already been discussed.


When creating a new thread

- Please use [support] or [bug] in the Thread title followed by a short description of your problem.
- Follow the template found in the second part of this post. The information requested there will help us identify and solve your problem quickly, even if it may seem unrelated to your problem.
- Describe your problem as detailed as possible, including the steps that lead to the problem.
- Attach any screenshots you took.
- Give any additional information that you think could be relevant.


Closed? / Archived?

Bugs and Support Requests will be closed after all relevant information has been aquired and the problem has been transfered to our internal task tracker. If possible we will inform you after the problem has been solved.

From time to time we will archive closed reports. These will be moved to a different section of the forum, so they can still be found with the search function.




Template


Detailed problem description: *Break down what the problem is, when it happened and what would be the expected behavior. If possible describe what you were doing before the problem occurred.*
Steps to reproduce: *If you can reproduce the problem, please add a description how. This helps us find the problem faster.*

Device: *What device did you use when the error occurred? Be as precise as possible. Example: "htc one m9"*
Operating system: *Which OS Version does your device use? Example: "Android 6.0"*
Game Language: *In which language are you playing the game?*

Additional information: *Anything else you think might help us resolve the issue*

[Attachments: *Screenshots or any other related files*]


RE: A Guide to Bug Reports & Support Requests - Percival - 02-14-2019

Buenos dias.

Necesito ayuda con un problema en el juego. Ayer he terminado el primer mapa de la nueva actualización. Pero hay un error con este mapa, porque no aumenta mi producción de plata.

Mi móvil es un Sony xz1 y la versión de Android es 9.0. Estoy jugando en español Mi cuenta es 
↯╰_╯Percival╰_╯. Te envío una captura de pantalla del error y otra de mi cuenta.
¿Usted me podría ayudar?

Gracias. 

Percival


RE: A Guide to Bug Reports & Support Requests - Santorayo - 02-14-2019

Thanks for the notice we will look into it. Smile


RE: A Guide to Bug Reports & Support Requests - Percival - 02-14-2019

Thanks for your help


RE: A Guide to Bug Reports & Support Requests - Santorayo - 02-20-2019

The bug should be fixed now and the correct amount of income bonus rewarded for each new region. Smile