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Support cant transfer my game play using google

I have a samsung s7 where i play mafia game. I have tapped the store to google button. I recently got a new note 9. I installed mafia game on there. The game leaves me now choice but to go through the initial game play setup and then i have to specify a character name. After that i go to options to restore the game play i had on my s7 but instead of restoring it simply saves the new character to google. My old game play is still on my s7 how do i restore my game play from the google on the s7 to the google on the note 9 in the game options using as the account to backup game play on the s7

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